The second-hand marketplace Members Share Anger About Size Changes
Shoppers are voicing their frustration following a change that caused items being listed as the wrong size.
This online marketplace has altered its sizing categories for women's and children's garments but did not contact all shoppers about the modification.
Digital Channels Reaction
Many shoppers and sellers are expressing on platforms claiming that product pages now present a different size category versus the original listing as a result of the reclassification.
Vinted explained the revised method more closely matches comparable marketplaces.
They have suggested members to examine their items and update the measurements by hand if necessary, which has left users frustrated.
Measurement Approach Modifications
Before the change, the measurements included one number and one letter, for instance S/8 or M/10.
The new system has a letter with a size spectrum for example S/UK 8-10.
With some products, the measurements have been reclassified - like an L measurement was formerly size 12 but currently displays as UK 16-18.
Shopper Stories
A fashion influencer, who creates plus-size fashion videos, said the change "makes both selling and buying harder".
"Rarely do manufacturers list XL as sizes 20-22," the way the service now categorizes.
A different member, located in Scotland, said garments she listed with size 14 tags were appearing on the platform as measurements 20-22.
"If anyone [who is] size 20-22 buys them they will likely be quite upset," she said.
Necessary Adjustments
A different user, from Derby, explained she became annoyed due to the update requiring manual adjustment the sizes on "every single listing".
"For me this is particularly frustrating, as I'm chronically ill and platform income has been essential following partial earnings loss," she explained.
Service Background
The platform boasts over 100 million members, comprising 18 million UK members.
It has proved a popular alternative compared to resale services such as eBay and Depop.
This isn't the first time when a surprising modification to the app has proved unpopular: last year, the service retracted a modification to its shipping options due to shopper criticism.